🔥 LIGHTERS

How do I use or refill my lighter?

For clear step-by-step instructions on refilling, adjusting, or maintaining your lighter, please visit our User Manual. It covers butane, wick, and electric models.

How do I know which fuel to use?

Each product page lists the fuel type under the “Details & Function” section:

- Butane lighters: use refined butane gas

- Wick lighters: use naphtha-based lighter fluid

- Electric lighters: USB rechargeable (no fuel needed)

Do the lighters arrive with fuel?

No. Due to international shipping regulations, all lighters are shipped empty. You will need to add fuel before use.

Where can I buy the fuel?

You can find butane or lighter fluid at most hardware stores, camping supply shops, or online retailers like Amazon.

Can I buy flints and wicks from Ninth Flame?

Yes. We offer Premium Flints and Wired Wicks compatible with all our wick-based lighters. You can purchase them here.

Do the lighters come with a gift box?

Yes — every lighter arrives in a custom Ninth Flame box, perfect for gifting or safekeeping.

How do I ensure safe use of my lighter?

Please review our Liability & Safety Statement before use.

Key points:

• Always light away from your face and body

• Don’t leave flame lit for more than 30 seconds

• Never expose to heat, fire, or pressurized environments

Is the ambient lighting permanent?

Some lighters include ambient LEDs or flashlight features. These will fade over time and are not replaceable — but they do not affect lighter function.

What if my lighter doesn't spark or light?

Please refer to our Troubleshooting section in the User Manual. Most issues can be resolved by purging air, adjusting flame height, or replacing flint.

🚚 SHIPPING & RETURNS

Do you ship internationally?

Yes — we ship worldwide. If your country appears at checkout, we offer delivery to your location.

Do the lighters ship with fuel?

No. For safety and customs compliance, all lighters are shipped empty. Butane or lighter fluid must be added upon arrival.

How long does delivery take?

Estimated shipping times:

• USA, Canada, UK, Australia: 7–15 business days

• Europe: 9–18 business days

• Other regions: 12–24 business days

All orders are shipped with tracking, and you’ll receive a tracking number once your order leaves our facility.

When will my order ship?

We always do our best to deliver your product as quickly and efficiently as possible. All products are typically packed, and shipped within 1-3 days.

How much is shipping?

Shipping costs are calculated at checkout based on your location.

We offer free global shipping on all orders over $69+ USD.

Will I be charged customs fees?

Most shipments clear customs without issue. In rare cases, import duties may apply depending on your country’s policy. We are not responsible for these charges.

What if my order is rejected at customs?

In the unlikely event your package is returned due to customs rejection, we’ll issue you a full refund.

What if my lighter arrives damaged?

If your item arrives broken or defective, email us a photo at sales@ninthflame.com within 7 days of receipt. We’ll ship a free replacement right away.

What if my lighter isn’t working?

First, check our User Manual.
If your lighter is still faulty, reach out to us — and we’ll send you a replacement or refund, no hassle.

I don’t like the product. Can I return it?

Yes — every order is covered by our 30-Day Ritual Guarantee.
If you're not fully satisfied, return it within 30 days for a full refund. No questions asked.

How do I start a return?

Email us at sales@ninthflame.com with your order number.

We’ll send you a prepaid return label and instructions.

Can I cancel my order?

Yes — if your order hasn’t shipped yet. Just email us as soon as possible to request cancellation.